Which I don't have any older hardware to test however, this may be incapable of supporting current versions of Zoom, and you may have reached the device's maximum Zoom version. 10+ years old.īecause your PC meets the minimum Zoom requirements, we're looking at some older hardware. I'm having no luck looking through previous release notes or versions that may have mentioned a specific un-supporting of older CPUs e.g. Older processors running Windows 10 22H2 (Octorelease) on your Dell Precision 690 workstation may be running out of computing resources when attempting to run a 64bit version. Hey problem! We can troubleshoot here within the community. On the Settings window, go to Video > Advancedĭisable “Receiving video” under “Use hardware acceleration for” Right-click on the Zoom icon on the taskbar ![]() Or, does the Zoom Client crash when you attempt to Start or Join a Zoom Meeting? If crashing when starting or Joining a Zoom Meeting there is hardware acceleration settings within the Zoom Client Settings which i would recommend disabling to see if that resolves your CPU stressing and crashing when in-meeting or attempting to join a Zoom Meeting. ![]() Hi the experience you are having with AMD processors is that when you first open the Zoom Client the client crashes? If uninstalling, re-installing the Zoom client doesn't do you justice with the most recent version of Zoom I would recommend reporting a problem through the desktop client, and creating a ticket with our Zoom Support team if you have the web ticket creation support option available to you ( scroll down to see Zoom Support Options)
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